Refunds & Cancellations Policy — Indulge Healthy Bakery

Last updated: 30 July, 2026

Every item at Indulge Healthy Bakery is made fresh to order. Because our products are perishable and made just for you, please read this policy before ordering.

1. Damaged or Wrong Items

We stand behind the quality of everything we make. If your order arrives damaged, incorrect, or not as described, please contact us the same day as delivery/pickup at indulge@indulgehealthybakery.com or 01200512707 with:

• Your order number
• A description of the issue
• A clear photo of the item showing the damage or fault

How we review claims: If the photo clearly shows the issue, we'll resolve it quickly. If it's not clear from the photo, we may ask that the item be returned to us for inspection.

Once we confirm the issue, you can choose:

• A replacement
• A refund
• Store credit

If inspection finds nothing wrong: The item will be returned to you, since no refund is due. We may, at our discretion, offer a small goodwill gesture.

2. Change of Mind & Taste/Texture Preferences

Because our products are perishable and made fresh to order, we are unable to offer refunds or exchanges for change of mind, incorrect flavor/size selection made at checkout, delayed pickup/collection on the customer's part, or dissatisfaction with taste or texture preferences and expectations. These are not considered defects.

3. Order Cancellations

Every order at Indulge Healthy Bakery goes through a full process involving our kitchen, fulfillment, customer service, operations, and delivery teams. Late cancellations mean this time, effort, and the ingredients purchased for your order cannot be recovered.

• Deposits: Orders above 2000 EGP, and all custom orders, require a deposit, regardless of payment method.
• 48+ hours before: full refund/credit for cancellation or reschedule for free.
• 24-48 hours before: 50% charge, deducted from deposit.
• Less than 24 hours before: non-refundable, deposit forfeited. Repeat late cancellers may need to pay in full upfront next time.
• Custom/large orders may carry different terms.

4. Delivery Problems

• Missed a confirmed window? If you agreed to a delivery time (e.g. Monday 5-9pm) and aren't there to receive it or you are unreachable, we treat this the same as a late cancellation (see Section 3) - no refund, deposit forfeited. Our items are fresh-made and usually can't be resold or redelivered without losing quality.
• Rescheduling after a missed window is treated as a new order. Since fresh items can't be held or resold, the original item and its deposit (if any) are not carried forward — see Section 3. A new deposit (where applicable) and full payment are required to prepare and schedule a new item for your new date. For orders that did not require a deposit, a missed delivery window means any reschedule requires full prepayment upfront before a new item is prepared — cash on delivery is not available for the rescheduled order.
• Please make sure someone's available during your confirmed window. If your availability changes, let us know at least 24 hours ahead - see Section 3.
• Wrong address given by the customer? Same terms apply.
• If the delay or issue is on our end (our courier, our mistake), we'll replace the item or give a full refund.

5. How to Request a Refund

Reach out at indulge@indulgehealthybakery.com, 01200512707, or via Instagram/Facebook (@indulgehealthybakery) within the timeframes above. Approved refunds are processed within [insert number] business days, back to your original payment method.

---

This policy may be updated from time to time. The version in effect when you place your order applies.